FAQ

Have questions? Let us help answer any questions you may have by checking out our frequently asked questions. Still wanting more answers? Connect with us today and get more information from our billing experts.

Frequently asked questions

What is a RUBS system?


RUBS stands for Ratio Utility Billing System and is a cost-effective and fair alternative to sumeters. Essentially, RUBS divides a utility bill among your residents based on certain crieteria.




How is a RUBS system calculated?


There are several methods for calculating your utility recovery. Greenway Services, LLC can base their calculation up occupancy, square footage, unit type and several other methods. A utility billing expert can assist you with determining the best method for your community.




How do your residents get their charges?


Charges are mailed directly to your resident each month.




How does your resident pay their charges?


Charges can be collected with the resident's rent at the property or paid directly to Greenway Services, LLC through their resident portal.